Yes! All HighQ Pets units include a 1-year limited warranty. For warranty support, please email us at firstname.lastname@example.org.
Frequently Asked Questions(FAQ)
We're only shipping to the U.S. at this time. However, we are working on expanding our shipping zone! Stay tuned!
Try to add the feeder via AP mode instead of normal mode or auto scan mode.
Please press and hold the record button to record your voice first. If the feeder is working on batery supply only, the recording will be played only once before feeding.
Please check the time zone of the feeder is correct.
Why does it always prompt that food is blocking at the feeding tray when it is not actually the case?
Once food falls into the tray, the feeder will wait for 10 minutes for the pet to eat the food. If the pet does not come to eat during this time, the feeder will send a message that food is blocking the feeding tray. If the pet ate the food after 10 minutes, you will still receive the message. It is also possible that food is stuck in the food slot. If that is the case, clean the food slot.
When it is feeding, the indicator LED cannot be disabled.
Please long press the Wi-Fi settings button for 3 seconds until you hear a beep.